Health Alliance at 301 South Vine Street, Urbana, Illinois.

They do everything they can to make sure THEY spend the least amount of money possible on your care, including lying about what is necessary for network coverage and not covering care at the level laid out in the Summary of Plan Description (SPD) - coding doctors and facilities as non-partners when they are partners according to the SPD. They make it very difficult to obtain necessary pre-authorizations by not sending the necessary paperwork to the appropriate people. They take MONTHS to process appeals. Overall, they partner with inadequate, undertrained facilities and make the process of getting quality care so stressful that it is detrimental to a patient's recovery.